• 1.General
  • May I just show up without a previous appointment?


    No, you may not. It is quite important to contact the clinic to make an appointment (02) 9604 5727, especially if you want to visit us on the same day. We cannot assure new patients will be seen on the spot of arrival.

  • How long are your consultations?


    All initial consultations are scheduled for a minimum of 45 minutes. All follow-up consultations are scheduled for a minimum of 30 minutes.  Times may vary depending on areas of treatment.

  • I injured myself while playing sport on the weekend. What should I do?


    Special cases such this one are treated differently. We have reserved a few vacant appointments on Mondays for those clients who may have suffered an injury over the weekend. Please call us Monday morning on 02 9604 5727 and make an appointment for the day or leave us your contact details if you are ringing on a weekend. We'll get back to you during our business hours.

    Note:We advice that for all serious injuries, you should attend your local hospital emergency department.

  • Do you have an on site parking?


    Yes we do.  We have an on site parking right in front of the clinic which includes one disabled spot.

  • What are your business hours?


    We are open six days a week, See below

    Monday to Friday
    8:00 am – 6:30 pm

    9:00 am – 1.00 pm

  • What do I do if I need to cancel or change my appointment?


    Re-scheduling or canceling appointments should be done within a minimum of 24 hours (1 day) notice of scheduled time.  By doing so it would allow us allocating that appointment to someone else.

    Please be advised that unattended and late cancellations (less than 24 hours) will incur a non-refundable fee of $35.

  • What happens if I have some multiple injuries which require Physiotherapy


    Our initial and standard Physiotherapy consultations are based on the assessment and treatment of a single area. If you should require require assessment and treatment in multiple areas, you must previously advise us of this situation. In such event, an extended Physiotherapy consultation fee will be charged. Please refer to our Pricing list.

  • Why can’t my under-16-years-of-age child attend Physiotherapy on their own?


    Any minor, under the age of 16 must be accompanied either by a parent or a legal guardian.  This is due to some issues related to medical, legal, of privacy and confidentiality reasons.  An informed consent for patients under the age of 16 must be gained from both the patient and the parent/guardian.

  • Where is your consultation office at?


    You may find us at 712 The Horsley Drive, Smithfield 2164, Australia.

    Smithfield Active Physiotherapy

  • Who is behind Smithfield Active Physiotherapy?


    We are a team of registered rehabilitation professionals led by Leny Bolla who are serving people with a diverse range of injuries and conditions. Our team comprises of highly qualified physiotherapists with specialised fields of expertise, exercise physiologist and massage therapist using the latest evidence based and proven treatments.

  • What do you mean with


    If you are here it's because you are likely curious on our use of this seemingly "new age" term. In a nutshell, our skilled Physiotherapists look at your health as a complete picture rather than isolated bits in pain or in need of a cure. We understand that you are a multi-dimensional human being with a rich physical, emotional, mental and spiritual life.

    During your healing period we also strive to reach out to you to ultimately give you a sense of harmony. You won't only achieve your goal but also promote your own health and entire well-being.

  • 2.Payment & Pricing
  • How much do I have to pay for consultations?


    All questions regarding prices or cost for consultation should refer to our page Pricing list.

  • How much benefit will I receive from my private health insurer?


    The benefit received may vary between health funds.  Please contact your own health fund for further information.

  • 3.Physiotherapy
  • May I lodge a claim to Medicare for costs in Physiotherapy?


    Patients with chronic conditions are entitled to a Medicare rebate under the Chronic Disease Management (CDM). If you need to access this rebate speak to your GP for a referral for Physiotherapy. For further online information visit Primary care (GP, nursing, allied health)

    For those patients entitled to a Medicare rebate we can claim your rebate on the spot when you arrive for your appointment.

  • Do I need a doctor’s referral to come and see a Physiotherapist?


    If you are coming to see our Physiotherapists as a private patient; you do not need a doctor’s referral to see our Physiotherapists.

    Any other patient with a work related injury, Motor vehicle accident (Third Party) and Department of Veteran’s Affairs (DVA) do require a doctor’s referral.

  • Do you correspond with my referring doctor?


    Yes, we do indeed. It is our priority to maintain strong communication with the referring doctor (GP, Specialist, Other Allied Health worker) to ensure progression of treatment and a holistic approach for better outcomes.

  • Does your treatment involve an exercise routine?


    Yes. After the initial treatment each patient is given a home based exercise program which in conjunction to patient education become the key to a speedy recovery. A consistent exercise participation enables you as well to aid your own healing process.

  • How do I claim from my private health fund for physiotherapy?


    We have HICAPS available which is a simple and easy health claims and payments solution for health care providers. It allows you to claim on the spot for your Physiotherapy rebate. Please bring along your health fund card to your appointment to process your claim.

    Your health fund will process your rebate on the spot and you can pay the gap by cash, EFTPOS or credit card (Visa or MasterCard).

  • What do I need to bring for Medicare and DVA services?


    In case of Medicare you must provide us with the following:

    • EPC referral form from your GP and
    • Any relevant medical imaging (X rays, Ct scan, MRI, etc. )

    If the issue relates to Department of Veteran Affairs (DVA) then you must bring:

    • a D904 referral form from your GP
    • Any relevant medical imaging (X rays, Ct scan, MRI, etc. )
  • What do I need to bring in case of Workers’ Compensation or Compulsory Third Party (CTP) injury?


    In case of a Workers’ compensation related issue you must bring:

    • Work Cover Medical Certificate,
    • doctor referral Claim number,
    • Insurance and case manager’s details and
    • Any other relevant medical imaging (X rays, Ct scan, MRI, etc. )

    For a Compulsory Third Party Accident (CTP) you must provide us with:

    • Doctor referral
    • Claim number,
    • Insurance and case manager’s details and
    • Any other relevant medical imaging (X rays, Ct scan, MRI, etc. )
  • What should I know regarding the initial examination?


    At the initial consultation your Physiotherapist will review your medical history leading up to the injury. A complete examination will be performed, which includes the assessment of posture, joint mechanics, range of motion, strength, muscle strength, and flexibility, so they can establish an accurate diagnosis. Following the evaluation, we will proceed to impart accurate, comprehensive information to the patient or caregivers about the injury and set appropriate treatment goals for rehabilitation. We strongly believe that an informed and educated patient can actively participate in his or her own treatment.

  • What is Dry Needling?


    Dry Needling is a treatment method currently used by physiotherapists to treat your injury or condition.

    Dry Needling is the use of fine needles in the treatment of pain caused by Myofascial Trigger Points (MTPs). MTP’s are hyper-irritable points in a muscle, often with a palpable nodule due to acute or chronic overload.

    Dry Needling involves inserting the fine needles into the skin and then deeper into the MTP. The needle will assist in the myofascial release of tension.

  • What time should I arrive for my scheduled appointments?


    Punctuality is very important for our service to run smoothly to maximise time of assessment and rehabilitation result. Initial patients should arrive 10 minutes early to allow plenty of time to fill out appropriate paper work.

  • Why do I need to come several times per week at the beginning?


    Depending on your injury and condition it is important to start the rehabilitation process ASAP. Our goal is to be as efficient as possible, at times it may be optimal to have physiotherapy two to three times per week initially and gradually reduced sessions as you improve.

  • 4.Remedial Massage
  • Do I need a Physiotherapist or a Massage Therapist for my injury?


    Physiotherapist should be seen first for diagnosis and the commencement of treatment, especially after an acute injury. The physiotherapist will recommend the best course of treatment for you to resolve the injury, which may include Remedial Massage.

    On the other hand, if you have frequently been getting Massage for your condition and you find favourable, you should continue with the massage therapy to maintain the good level of flexibility and reduction of soft tissue injury. We suggest to you to make an appointment with one of our Massage Therapists.

    Our Physiotherapist can refer you for massage therapist, and vice versa to create a better result from holistic aspect of treatment.

  • Is the massage covered either by Medicare or by private health insurance?


    Massage is not covered for Medicare but your health fund may cover you depending on the level of cover you have.  Please be aware that a gap payment may apply. Please contact your health fund for more information on this matter.